Refund policy
RETURN POLICY
i. Returns
If for any reason the Customer is not satisfied with the product purchased at www.suotstudio.com, he/she has 30 (thirty) calendar days from the date of purchase to return it.
The Company will proceed to reimburse the full amount of the product price using the same means of payment used by the Customer for the initial transaction. The reimbursement will be made within 14 calendar days following receipt of the merchandise in the Company’s warehouses. The customer will not be reimbursed for shipping or return expenses, if applicable. Shipping costs will only be reimbursed if the Company delivered a different product by mistake or a defective product.
To manage returns, the Customer may contact the Company through the form available here, or by writing an email to info@suotstudio.com indicating the order number, product code/product name.
In order to properly manage the return, the Company will contact the Customer to arrange a pick-up as soon as possible.
Return items must be delivered with their corresponding packing slip. It is also important for the Customer to keep the boxes, the shipping labels and the packaging of the boxes in order to demonstrate any incident that may occur.
Said return will be made under the Customer’s responsibility, since the product must be in perfect condition. The Company recommends keeping the courier’s receipt as proof of the return.
The time it takes for the credit to appear in the Customer’s account will depend on his/her financial institution.
ii. Right to withdraw
The Customer has the right to withdraw from this contract within 14 (fourteen) calendar days from the receipt of the product, without the need for any justification. Nonetheless, the Customer will not be entitled to withdraw if the product is a personalized product upon request.
To exercise the right to withdraw, the Customer must notify the Company of the decision to cancel the contract through a clear declaration by the following means:
The Customer may use the following text, though it is not obligatory:
To:
SUOT STUDIO.
E-commerce Department (Customer Service)
Ctra. de Vic, El Guix, Km 3
08243 Manresa (Barcelona) Spain
Email: info@suotstudio.com
Mr./Mrs./Ms. _________________________, with domicile at _________________ writes to inform you of the cancellation of the sales contract of the following item(s) (Reference number corresponding to each article acquired) ________________________ with order no.____________________requested on (date) _____________________and received on date ____________________.
Date:
Signature (only if presented on paper):
- Email address
The Customer may use the form indicated in the section above and send it to the following email address: info@suotstudio.com
iii. Consequences of withdrawal
In case of withdrawal, the Company will return all payments to the Customer received after the purchase, including shipping expenses (with the exception of additional expenses when the Customer has chosen a delivery method other than the less-expensive ordinary delivery modality offered by the Company), without any undue delay and, in any case, within 14 calendar days from the date on which he/she informs the Company of the decision to withdraw from this agreement.
The Company will proceed with said reimbursement using the same means of payment used by the Customer for the initial transaction.
The Company may withhold the reimbursement until it has received the products or until he/she has submitted proof of their return.
The Customer should return or directly deliver the items without any undue delay, and always within 14 calendar days from the date on which they inform the Company of their decision to withdraw from the contract.
Returns must be sent to the TOUS Returns Center at the following address:
Departamento E-Commerce (Devoluciones)
C/ Sallent, 93-103
P.I. Els Dolors
08243 Manresa (Barcelona)
Said return shall be made under the responsibility and responsibility of the buyer, attaching the corresponding delivery slip. The item must be in perfect condition and in its original packaging.
If the Customer chooses to exercise their right to withdraw, they will only be responsible for the decrease in value of the product resulting from a use that is different from what is recommended to establish their nature, characteristics or functioning.