Shipping policy

SUOT uses the following shipping method:

. Standard (7–10 business days)

The delivery time for orders is seven (7) to ten (10) full business days, starting on the date the order is placed and the corresponding price is paid. 

Orders and payment confirmations received after 12:00 p.m. (local time) will be processed on the next business day. Business days are understood to be working days from Monday to Friday, except for holidays listed in the official calendar.

Please see below the cost of our Standard shipping:

Spain XX € / Europe XX€ / International XX €

Due to the high volume of orders during campaign periods, delivery times may be delayed. In the event of unforeseen or extraordinary circumstances, the Company hereby informs you that delivery times may also be subject to variations.

If, for some reason, the Company is not able to make the delivery date, you will be immediately informed of the circumstance and given the option to continue with the purchase, establishing a new delivery date, or the chance to cancel the order for a full reimbursement of the price paid.

For the purposes of these Conditions, it will be understood that the “delivery” has been made or that the order has been “delivered” when the Customer, or a third party appointed by the Customer, acquires material possession of the products, which will be confirmed through the signature of the order receipt at the delivery address agreed upon.

If it is not possible to deliver the order, the user will be responsible for arranging the new delivery with the transport company.

Is it possible to check order status and order history?

As soon as the order has left the distribution center, the Customer will receive a notification email about this circumstance.

If the Customer has an account on www.suotstudio.com, they may monitor their orders by visiting “My Account” and clicking on “Order History”. There, the Customer may see the order history, along with their statuses.

In the event that the Customer has not signed up (or did so after placing their order) and does not have access to the “My Account” space, they will also receive the aforementioned informational email. In any case, they may directly contact the TOUS Customer Service Department to receive information of the status of their order.